We won tickets to the Frequent Traveler University (FTU), which took place in Berlin from June 10th to 12th, 2016. The FTU offered interesting insights into various customer loyalty programs from hotels and airlines through a series of presentations. The venue was the Sheraton Berlin Grand Hotel Esplanade, so it made sense to book a room there for two nights.
Our second hotel on the island of Langkawi was the Berjaya Langkawi Resort. Upon our arrival at 2 p.m., our room, or rather the Rainforest Chalet we had booked, was not yet ready. The reception process was very unprofessional for a 4-star hotel and took forever. Perhaps we were simply unlucky with the staff.
For our stay in Singapore, we had reserved a room at the Grand Mercure Singapore Roxy for three nights. After arriving at the airport, we went to the Ground Transportation desk on the arrivals level. There, we received information about the departure time and location of the free hotel shuttle. Unfortunately, we missed the bus by 10 minutes and had to wait another 50 minutes.